Otay Water District Ensures Customers Water is Safe to Drink


Customers Also Encouraged to Help Keep Plumbing and Infrastructure Operating Properly by Limiting Flushed Household Products

Spring Valley, CA – The Otay Water District reassures its customers that the water it delivers remains a highly reliable source of safe drinking water.

“The drinking water provided by Otay to its customers is not affected by COVID-19,” said General Manager Jose Martinez. “There is no evidence to support that the survival of the coronavirus is in drinking water.”

According to the U.S. Environmental Protection Agency, the District and the District’s water suppliers, including the San Diego County Water Authority and Metropolitan Water District of Southern California, COVID-19 is not spread through drinking water. In addition, there is no need to wait in long lines to purchase and haul heavy amounts of bottled water to customers’ homes and local businesses.

“The District’s quality and safety of its water supply to customers has always been and remains a top priority,” says Board President Gary Croucher.”

Water delivered by Otay is monitored and tested at treatment plants and several points in the distribution system. The water treatment process includes using filtration, chlorine disinfection and other regulated measures to eliminate pathogenic organisms, including inactive viruses and bacteria.

Also, to protect the District’s employees and its customers and to help stop the spread of COVID-19, beginning on March 18, Otay closed its customer lobby until further notice. In addition, many employees are telecommuting and have been cross trained to ensure that all customers continue receiving the high-quality water and wastewater services they have received and expect. Customers may still make payments at the drop box located at the entrance of the Otay visitor’s parking lot on Sweetwater Springs Blvd. Customers may also continue to pay their water bill at otaywater.gov/payment-options or by mail to 2554 Sweetwater Springs Blvd, Spring Valley, CA, 91978. To contact Otay about payment options or questions regarding your services or bill, call  619-670-2222 or email customerservice@otaywater.gov.

To help the District maintain and operate the wastewater facilities properly, Otay encourages customers to only flush toilet paper down the toilet. Disinfecting wipes, flushable wipes and other items should be disposed of in the trash, not the toilet.

For more details and resources, visit otaywater.gov/covid-19.

About the Otay Water District

The Otay Water District is a public agency providing water, recycled water and sewer service to approximately 224,000 customers within approximately 125 square miles of southeastern San Diego County, including the communities of eastern Chula Vista, Bonita, Jamul, Spring Valley, Rancho San Diego, unincorporated areas of El Cajon and La Mesa, and eastern Otay Mesa along the international border with Mexico. For more information on the Otay Water District, visit otaywater.gov.