Sweetwater Authority Continues to Provide Customers with Safe & Reliable Water


Sweetwater Authority will continue to provide customers with safe, reliable water
service during coronavirus (COVID-19) emergency Sweetwater Authority (Authority) reassures its customers that the water that it delivers to customer taps continues to be safe and reliable.

“Our customers depend on us to deliver an essential service 365 days a year,” said Chair
Steve Castaneda. “In these difficult and uncertain times, the water that we deliver to our
customers is as reliable as ever, and it continues to meet and exceed all federal and state
requirements for water quality.” There is no evidence that the coronavirus (COVID-19) is transmitted through treated water, and the U.S. EPA recommends that Americans continue to use and drink tap water as normal. Authority employees continue to report to work to serve customers, while complying with enhanced workplace safety precautions.
The Authority has also taken the following steps in response to the COVID-19 crisis:
Suspending disconnections. In support of customers financially affected by the
coronavirus (COVID-19) emergency, the Authority has suspended disconnection of water
service for failure to pay until further notice.

Public lobby closure. In order to help prevent the spread of COVID-19, the Authority’s
lobby will be closed until further notice. Customers can still securely pay their water bill
online at www.sweetwater.org/paymentoptions, by telephone at 866-419-9408, or in cash
at any 7-Eleven or CVS Pharmacy by presenting their bill to any cashier.

Changes to operations to focus on essential service. In order to focus on its mission to
provide safe, reliable water, the Authority has suspended fishing programs at Loveland
and Sweetwater Reservoirs until further notice. The Authority has also postponed
previously scheduled construction projects until further notice; however, some projects
necessary to maintain critical infrastructure and reliable service may continue as needed.
Public access to Board meetings. Transparency in the conduct of the Authority’s
business continues.

Meetings of the Governing Board will be held by teleconference until
further notice. The public may listen in by calling 669-900-6833 (meeting ID 702 403 0050) and submit public comments at the “How Do I…Public Comment” link at

Authority customers can find up-to-date information on the coronavirus (COVID-19)
emergency response at www.sweetwater.org/covid19.

Sweetwater Authority, a joint powers public agency, provides public water service to
approximately 190,000 people residing in National City and the South Bay Irrigation
District (which includes portions of Chula Vista and most of Bonita).